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Frequently Asked Questions


Got a Question or need additonal help? Please review our list of frequently asked questions.

  1. The default member ID is first initial last name with no spaces, hyphen or any special character and password is your first name all in lowercase with no spaces.

    Example:  Jane Smith
    Member ID:  jsmith
    Password:  jane

  2. If you don't remember your password use "Forgot Password" link, located on the side menu, to reset your password.

  1. You can change your password by going into "My Profile", located on the left side menu after signing in.

  2. If you don't remember your password use "Forgot Password" link, located on the side menu, to reset your password.

  3. If you still have problems signing-in, please contact us through Technical Support.

  1. If you don't see any "Apply by" link for the training that you want to apply, either it's not open for application yet or it's closed for application.

  1. Go to the Training event detail page, select the training to withdraw from and click on details link.
  2. Click on the "Approved" button.
  3. Click on the " Withdraw from training" button.
  4. Enter the reason and confirm the action.
  5. A success message will confirm the successful withdrawal.

  1. Training certificates will take a few weeks to appear in your profile after the training event is completed. Once your certificate is added to your profile, you may access it by following the steps below:

        1. Click on the "Sign in" button in the upper right hand corner of the screen.

        2. Select "My Profile" from the menu on the left hand side of the screen.

        3. Toward the bottom of the following page, you will find a list of all the trainings you've completed.

        4. To the right of each completed training, you will find a "print" option. This will allow you to view/print your certificate.
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